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Refund policy
PulseCare Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return Eligibility
Because we deal in healthcare and medical devices, safety is our top priority. To be eligible for a return, your item must meet the following criteria:
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In the exact same condition that you received it.
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Unworn or unused, with all original tags attached.
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In its original, unopened packaging.
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Accompanied by the receipt or proof of purchase.
How to Initiate a Return
To start a return, please reach out to our support team:
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Email: pulsecarepk@gmail.com
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Phone/WhatsApp: +92 3396677111
If your return is accepted, our team will share specific instructions on how and where to send your package to our warehouse address. Please note: Items sent back to us without first requesting and receiving approval for a return will not be accepted.
Damages and Issues
Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get the exact item you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refund Process
We will notify you once we’ve received and inspected your return at our warehouse, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Since a lot of e-commerce in Pakistan relies on Cash on Delivery (COD), do you want to add a brief sentence under the "Refund Process" explaining how COD refunds are handled (for example, via bank transfer or EasyPaisa)?
